Introduction

From time to time, customers may experience a loss of internet connection or other issues that disrupt their use of Frog Casino. This institution is committed to providing a smooth experience and, where possible, aims to minimise the risks and potential losses for players if they are disconnected from the network.

However, the organisation cannot control or take responsibility for interruptions caused by network outages. For this reason, the management of Frog Casino has put in place a disconnection policy, setting out the key principles and the steps to follow if your internet connection is interrupted.

Main Policy Points

If you lose your network connection while playing, please keep the following rules in mind:

• If you lose network connection, please sign in to your account again as soon as possible.
• Players should be aware of the potential risks associated with an internet outage and speak to their internet service provider about how best to reduce them.
• If the internet connection is lost before the bet is confirmed, the bet will be treated as void.
• Any bets placed before the connection dropped will still stand. The outcome will appear once the user signs back in to their account.
• If the user is unsure whether the bet has been recorded, they can contact customer support service.

Rules for Selected Games

To ensure the disconnection policy is clear and easy for all players to understand, Frog Casino has set out rules for certain games available on the website.

Live Baccarat

These rules apply when playing live baccarat:

• If the internet connection drops before a bet is placed, the bet will be treated as invalid and no funds will be taken from the customer’s account.
• If the customer successfully placed a bet before the network connection was lost, it will be treated as valid. The final amount will also be confirmed once the connection is restored.

Live roulette

The following rules apply when betting on live roulette:

• If the internet connection drops before registration is completed, the player’s balance will remain unchanged and the bet will not be counted.
• If a customer places a bet on a number and it is accepted by the company, the bet remains valid even if the internet connection is lost afterwards. The operator will then verify the result and credit the customer’s account with the correct amount.

Live Andar Bahar

This game has two key rules for handling network disconnections:

• If your internet connection drops before your bet is accepted, it won’t be considered valid. Your balance will remain unchanged.
• If you placed a bet before your internet connection was lost, it will still be accepted. The final settlement of the stake will be shown on the customer’s invoice.

Online slots

Two rules apply if your connection drops while playing slots:

• If you’ve deposited funds but couldn’t start the spin before your internet connection was cut off, the bet will be void and your stake will be refunded.
• If your connection drops after you’ve activated the reel, the bet will still be accepted. Once you’re back online, you’ll see the exact stake amount.